Appauling service - never experienced such rude staff!!
Visited with: Infant, Child
We have just visited Fun Shack, seaham for a childs birthday party my children were invited to. At first glance we thought this place looked fantastic - advertised as 'the largest indoor play area in the north east'.
However it really was not.... I went with a lively 1 and 4 year old and the area designated to their age group was utter rubbish, they were looking for more exccitement so we moved on to the bigger play area and were immediately told to get out as was for over 5's only - even with our supervision we were abruptly told to get out of this area. My 4 year old was VERY dissapointed as his 5 year old friend he was with was allowed in, they do not differ in height or ability so found this utterly appauling and the staff were very miserable and power mad (some of their staff were no older than 16 - 18) I felt very insulted like been at school as the 16 young staffed clearly slagged us off between themselves for daring to want our children to have fun!
My BIGGEST issue with this joke of a facility however was when I was taking a photo clearly of MY daughter only another power mad youngster came over and advised me I was not allowed to take a photo of MY child. I was absolutely fuming as they genuinely have no right to tell me this. They do have a sign up which I honestly had not seen and even if I had I find it a complete joke as I was told 'it's the law' to which I replied it was not!!! She contiuned to argue with me and I have to say I take my kids all over and apart from swimming pools(which I understand the reasoning behind) i'venever experienced this before and the way I was told annoyed me the most. I was told it was company policy after my confrontation which is different but legally they still can not prevent you from taking a picture of your own child.
After the Mother of the birthday girl complained as to how members of her party were being treated (after all it was £9.99 a child) she was spoken to very rudely and brought to tears as it ruined her daughters special day!! I find it awful that the staff felt they had the right to treat people this way. It is by far one of the worst customer service experiences I have EVER encountered and certainly will NEVER return!!!!
Tags: Awful customer service, banned from taking photos of own child, rude staff!