Haven Weymouth Bay Holiday Park, Weymouth

Just returned from this camp and are very dissapointed. We vist around three camps a year with the sun holiday promotion and this was the worst to date. When we arrived we collected our keys from a security guard (who was lovely and plesant i must add despite having to deal with several drunks) and were optimistic about our caravan as they appeared nice. When we arrived in our caravan it was clear that this wasnt a deluxe caravan as we had paid for. The carpets were once beige we assume but had turned black, the sofa was threadbare with holes, the taps were green with chipped paint, the shower had black mold and everything was just grim. We also had no linen so we had to phone the poor security guard (who was still struggling with drunken holiday makers) who arrived one hour later. We never saw any of the entertainment so in all fairness that could have been brilliant for all we know. We were unpacked and only staying for two nights so decided to stay in our accomadation assuming that our upgrade to deluxe has simply been forgotten. We have a dog so are used to staying in the bottom end accomodation (and were looking foward to a deluxe dogless holiday) but this was still comparitively horrible(we were afraid to lay our heads on the couch because it was so dirty). We are not the complaining type but we decided to raise our concerns as we left (thinking we would get an apology and the money from the supposed upgrade back) but were met with a rep who became surly once we mentioned problems and was simply unhelpful. Nothing was resolved, and frankly we were relived to go home. Goodness knows what the basic accomadation was like

The best thing about the holiday was the location of the caravan - I telephoned and made a request to be close to the beach path a week before we arrived and it was honoured - well done.

Thank you so much for sending our daughter's dvd back that we left behind in the caravan. Very efficient!

We had an excellent holiday, the caravan we were allocated was lovely and in a great position.We really hope we will be able to visit Weymouth Bay again,so thank-you.